Customer Service

If you encounter a problem with your order please contact us at (866.896.3708).

Hemp is a plant that grows like a weed all over the world. While it is illegal to grow in the United States (even though you can't smoke it!), it is one of the most durable, breathable, and heat retaining fibers in the world. Many farmers in China plant Hemp around the perimeter of their fields since it acts like a natural pest repellant. And because of this, most hemp is not treated with any pesticides or herbicides. We use hemp in our sneakers because it is soft, keeps your feet cool on warm days and warm on the colder ones, and also because it is breathable... the perfect mix of qualities for something you put on your foot.

A vegan shoe is manufactured using no animal bi-products.

Please allow up to 15 business days from the date we receive them for your return to be processed. Please keep in mind all return requests (exchange/refund) will be processed as received. We cannot make any changes to the return or action requested upon receipt.

If an item within your order becomes out of stock after your purchase an email notification will be sent to your email notifying you of the problem. Items that are out of stock at the time of purchase will display backorder information denoting the expected shipment date of your item.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your account, to your password and to your computer. Be sure to log out of your account when finished, especially when using a shared computer.

Information about our customers is an important part of our business. We share customer information only as described below. Agents: We employ other firms to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), and processing credit card payments. They have access to personal information needed to perform their functions but are contractually obligated to protect personal information. Trading Partners: Deckers Consumer Direct Corporation's product lines are offered internationally in conjunction with select international trading partners. Any personal information shared with these trading partners is protected and may be used according to the guidelines contained herein. Protection of Deckers Outdoor and others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Deckers Consumer Direct Corporation, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice. With your consent. Other than as set out above, you will receive notice when information about you might go to third parties, except as provided below, and you will have the opportunity to choose not to share the information. The exception to this is if Deckers Outdoor is ordered to produce such information through valid subpoena or court order. In those situations, Deckers Outdoor will comply with the subpoena and/or court order and will not be required to provide you with any notice.

The Deckers Consumer Direct Corporation family of product lines (UGG Australia, Teva, Simple Shoes, Tsubo, and Deckers Brand) and accompanying domestic (uggaustralia.com, teva.com, simpleshoes.com, tsubo.com, and deckersbrand.com) and international websites takes the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

Shoes and other items may not show sign of wear. Try walking on carpet or a clean surface when testing the shoes. Be sure that your shoes fit comfortably, and that you do not have excessive room in front of your toes or that your toes are pushed against the front of the shoe. This could be signs of an improperly sized shoe.

You will find a Parcel Force parcel code in your shipping confirmation email to follow the status of your shipment. If you no longer have your confirmation email you may also track the status of your shipment by visiting my account and clicking on "Track Packages"