Returns for exchange or store credit
Please use this form ONLY if you did NOT purchase your Simple Shoes product from www.simpleshoes.com, the Simple Shoes call center, or through Simple Shoes mail order. If you used any of these methods to purchase directly from us, please click here instead.
We gladly accept returns from customers who purchased their Simple Shoes product from a retailer other than www.simpleshoes.com, the Simple Shoes call center or Simple Shoes mail order. We will process your return for an exchange or a credit. We do not refund for products not purchased directly from us.
Items must be in new, unused condition. A product with any dirt or wear and tear will be returned with no action taken. Products must be from our current product line, which is posted on the website.
Returns for Warranty Evaluation
The Simple warranty applies to footwear less than one year old from the date of purchase. It applies to defective materials and workmanship. All items sent to Simple which are past one year old from date of purchase will be evaluated on a case-by-case basis.
Simple can offer an exchange or credit. We do not perform any repairs.
Items returned for defect evaluation will be processed in the order that they are received. Evaluations can take 1 to 3 weeks.
Exchanges will be shipped via ground service at no cost to the customer.
In order for us to properly process your return, we kindly ask that you complete the following 5 steps.
- Provide your shipping information; this is where we'll send your exchange.
- Tell us what you're returning (please include model, color, and size).
- Tell us what you would like in exchange (please include model, color, and size).
- Click "Submit" to generate a mailing label.
- Print the resulting mailing label and affix it to your return package, which should include the confirmation page and both shoes to be evaluated.
Please note: This label is for your convenience and is NOT a prepaid return label. You will still need to pay postage on your return.
