If the shoes you order from Simple direct don't fit or aren't what you are looking for, we have a fair return policy to protect our customers.
Returns or exchanges are permitted, provided you purchased the product through our mail order, call center, or website and it is within 30 days of the original invoice date.
Shoes must be free of wear and tear and must be thoroughly cleaned so that all dirt and debris is removed. Dirty shoes will be returned to you without evaluation.
Shipping charges are not refundable. All exchanges will be shipped via surface delivery at no charge to the customer.
Please refer to the back of your invoice for the required return form.
All packages should be sent via a trackable method, such as US Mail Delivery Confirmation, UPS, or Federal Express. Simple Shoes is not responsible for packages lost in transit.
Once we receive your return, please allow up to 15 business days to complete your return or exchange.
